> For the complete documentation index, see [llms.txt](https://gatame.gitbook.io/highstreet/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://gatame.gitbook.io/highstreet/support-policy.md).

# Support policy

### Our responsibilities

* Assisting merchants with theme-related inquiries, including troubleshooting, configuration guidance, and general usage support.
* Aiming to respond to merchant support requests within two business days to ensure timely assistance.
* Diagnosing and resolving technical issues within our theme, such as broken layouts, dead links, or logical errors. Fixes will be made available in theme version updates.

### Limitations of support

We are not responsible for:

* Customisations or modifications made to the theme after installation.
* Bugs or issues caused by customisations performed by the merchant or third parties.
* Issues related to the Shopify platform, third-party apps, or external integrations.
* Performance or compatibility issues arising from the merchant's unique setup outside of our theme's default functionality.

### Bug fixes & critical issues

* Critical bugs or issues that significantly impact merchant operations will be addressed as a priority and included in a version update.
* Non-critical bugs will be resolved in a timely manner and included in version updates to maintain the quality and reliability of our theme.

By adhering to this policy, we ensure a positive merchant experience while maintaining the high standards of the Shopify Theme Store.

[Contact us](https://gatame.dev/)\
[Release notes](/highstreet/versions-and-release-notes.md)